FREQUENTLY ASKED QUESTIONS (FAQ)

Order

how can I place an order?

Place your products in your digital shopping cart via the green order button. If you place the order with your account, this will be even faster because we already know you. No account? You can also order without an account, but we will need your details.

Delivery is free for orders over €100. Orders placed before 11:00 PM on weekdays will be shipped the same day. Delivery is also free if you choose a different day or choose to collect your order from a collection point.

Yes, certainly. Private customers, companies, healthcare institutions, education, casinos, holiday parks, recreation companies, leisure & event sector, foundations or associations. Everyone can order from us.

Unfortunately, it is not possible to place an order by telephone or email .

For you as a Business and/or EU customer, our website offers various advantages that allow you to order and pay for your desired items yourself without the intervention of our customer service.

Business / EU benefits:

  • Postpay for Care: Click on the selection: 'business' during checkout. You can now choose to pay with the payment method 'Postpay for care'. The payment term is 30 days.
  • Business post-pay: Click on the selection: 'business' during checkout. You can now choose to pay with the payment method Klarna afterpay.
  • Reference field: In this field you can enter a purchase number. The purchase number is also stated on your invoice.
  • VAT Shifted: EU customer and in possession of a business VAT number? Click on the selection: 'business' during checkout. Fill in your VAT number and after a successful verification you can pay for your order without VAT.
  • Shipping address / Billing address: Is the billing address different from the shipping address? No problem. You can manage both addresses separately.
  • Pay with the most commonly used payment methods within the EU.
  • You will receive the invoice immediately after placing your order.
  • Fast delivery: Orders received on working days before 23.00:XNUMX will be shipped the same day.

Only products in stock are shown on the website. If a product is no longer in stock in the desired quantities, you will see a message immediately. This way you know that your ordered items are in stock and will always be delivered in the available quantities.

Unfortunately, collection from Bingowinkel.nl is not possible.

Absolutely. During checkout, indicate that you'd like to collect your package from a collection point. After paying for your order online, you can pick it up the next business day. Your order will be ready for you up to 7 days after the specified collection date.

Yes, indeed! Bingowinkel.nl works with one of the Netherlands' largest and most reliable fulfillment partners who pack and ship orders until that late.

Of course! Immediately after placing your order, the invoice will be sent to you by email.

Yes, of course. Ordering and paying is done in a secure internet environment. Your transaction data is sent encrypted via an SSL connection. You recognize a secure SSL connection by the lock in your browser.

The account number of Bingowinkel.nl is NL58INGB0005256182. Always mention your invoice number when making a payment.
For a payment outside the Netherlands a BIC code may be required. The BIC code is: INGBNL2A

If you have chosen Bank Transfer (SEPA) or Pay Later via Klarna, please transfer the money using the details you received from our payment provider Mollie or Klarna. So not directly to the account of Bingowinkel.nl

Are you not at home during the day? Then you can choose evening delivery between 18.00:22.00 and XNUMX:XNUMX when ordering. If evening delivery is not possible, we will indicate this.

Cancellation is only possible if your order has not yet been packed and has not yet left our warehouse. Has your order already been packed or shipped?
Then you can refuse it at the door or return it.

Send an email stating that you wish to cancel your order, including the order number, or use the contact form via customer service for this purpose.

Have you ordered something that is being sent to an incorrect address and have you not yet received a shipping confirmation? Please report this to customer service so we can check if we can still change the shipment address. If you move, you can easily update your address in your account.

Paying

In what ways can I pay?

At Bingowinkel.nl, you can pay with the most commonly used payment methods in Europe, including: iDEAL, Visa, MasterCard, Bancontact, KBC/CBC, Belfius, Giropay, EPS, PayPal, Apple Pay, Maestro, CartaSi, Cartes Bancaires, Billie Zakelijk afjaar (Business Postpay), Klarna After Pay, Zakelijk Afjaar Pay for Healthcare, and bank transfer (SEPA).

Do you want to receive your order first and then pay? That is possible with Klarna Pay Later. You will receive an email from Klarna with the necessary payment details a few days after placing your order.
Post-payment via Klarna is possible for customers from the Netherlands, Belgium, Germany, Finland and Austria.
If you have chosen Klarna, please transfer the money using the details you received via Klarna. So not directly to the account of Bingowinkel.nl

Yes, of course. Ordering and paying is done in a secure internet environment. Your transaction data is sent encrypted via an SSL connection. You recognize a secure SSL connection by the lock in your browser.

Unfortunately, cash payment is not possible.

The account number of Bingowinkel.nl is NL58INGB0005256182. Always mention your invoice number when making a payment.
For a payment outside the Netherlands a BIC code may be required. The BIC code is: INGBNL2A

If you have chosen Bank Transfer (SEPA) or Pay Later via Klarna, please transfer the money using the details you received from our payment provider Mollie or Klarna. So not directly to the account of Bingowinkel.nl

Delivery

How does free delivery work?

For orders to the Netherlands, Belgium, and Germany, delivery is free for orders over €100. Orders placed before 11 PM on weekdays will be shipped the same day. Delivery is also free if you choose a different delivery date or collect your order from a collection point.

Shipping costs within the Netherlands (including the Wadden Islands and Zeeuws-Vlaanderen) are €4,95 | Free shipping from €100. Shipping costs for Belgium & Germany are €6,95 | Free shipping from €100. Shipping costs France, Denmark & ​​Austria: €12,95 Shipping costs Italy, Portugal, Spain & Sweden: €22,95

Unfortunately, collection from Bingowinkel.nl is not possible.

Absolutely. During checkout, indicate that you'd like to collect your package from a collection point. After paying for your order online, you can pick it up the next business day. Your order will be ready for you up to 7 days after the specified collection date.

Are you not at home during the day? Then you can choose evening delivery between 18.00:22.00 and XNUMX:XNUMX when ordering. If evening delivery is not possible, we will indicate this.

Unfortunately, cash payment is not possible.

Have you ordered something that is being sent to an incorrect address and have you not yet received a shipping confirmation? Please report this to customer service so we can check if we can still change the shipment address. If you move, you can easily update your address in your account.

Yes, indeed! Bingowinkel.nl works with one of the Netherlands' largest and most reliable fulfillment partners who pack and ship orders until that late.

Please check the following:
1. The Track & trace code of the package. You can find this in your shipping confirmation. Check via the link in the shipping confirmation whether the time slot indication of the delivery has shifted.
2. The delivery address: Is the delivery address you entered correct? Also check your zip code.
3. The mailbox: Did you receive a not-at-home message? Then the package was delivered to the neighbors or the delivery person has scheduled a new delivery time.
Is this all correct, but you still have not received a package? Then please contact us touch with us.

Guarantee

What warranty do I have on my product?

You receive a minimum 2-year warranty against manufacturing defects on all products. After all, your product should not break down during the first 2 years under normal use. If this does happen, we will repair or replace your product free of charge. Please contact customer service to submit a repair request.

To submit a repair request, please first contact the customer service.
Please use sturdy packaging and include a copy of the order confirmation or invoice with the complaint description.
Stick the received return label on the box and drop it off free of charge at a PostNL parcel point near you.

If your product breaks down through no fault of your own and within 30 days of purchase, you will simply receive a new one. Does your product break down after that? Then we will repair or replace your product. Please contact customer service to submit a repair request or replacement.

– Is your product defective within 30 days of purchase? Then you can choose to get your money back or exchange your product for a new product.
– Is your product defective after 30 days of normal use and within the warranty period? Then this is a manufacturing defect and repair and return are completely free of charge.

This varies per product and problem. If your product has been repaired, we will of course let you know immediately and send it back to you free of charge.

Returns

What do I have to do to return my product?

Returns within 14 days of purchase.

Use sturdy packaging, preferably the original. This minimizes the risk of damage and allows us to potentially make someone else happy. Include a copy of your order confirmation and take it to a parcel point near you. You are responsible for paying for the return shipping costs.

Return address:

Crane track 308
2951 JG
ALBLASSERDAM

If after checking it appears that your return shipment is still in its original and unused condition, the purchase amount will be refunded to you within 5 working days or the outstanding amount will be forfeited.

Almost always. But it is logically dependent on the condition of your product. To get the full purchase price back, it is important to return your product in its original and unused condition.

That is obviously not our intention, and we would be happy to resolve it for you. Please report this to our customer service , and we will ensure that you receive the correct item as soon as possible.

We will, of course, resolve this for you free of charge. Please send us an email with your order number and a photo of the damaged package or item. We will get to work on this and send you a replacement product (if in stock) within 48 hours.

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